DASHE · SERVICE AGREEMENT

Terms of service

Effective date: October 22, 2026
Contact details updated: October 26, 2026

1. Who these terms cover

These terms govern the Dashe hosted service, dashboard, website widget and related integrations made available at getdashe.com. The service is provided by Mossgrove Group Inc., based in Ontario, Canada ("Dashe", "we", "us").

"You" means the person or business obtaining a Dashe account or service subscription. If you act for a business, you confirm that you have authority to enter into the agreement for that business. You must be legally able to enter into a binding agreement. Dashe is intended for business use.

A separate order or agreement signed by both parties controls where it expressly conflicts with these terms. Mandatory legal rights are preserved throughout these terms. People chatting with one of our customer businesses are not purchasing a Dashe subscription by doing so; that business's terms and privacy notice govern its products, advice, appointments and customer relationship.

2. Your workspace and use of the service

You may use Dashe for your business during the applicable service period and within the features, seat, website, usage and other limits of your plan or written arrangement. You are responsible for accurate account details, safeguarding login credentials, assigning appropriate team permissions and the activity of people you authorize. Tell us promptly if you suspect unauthorized access.

You must have permission to install Dashe on each website and to provide any website content, customer information or media you use with it. Keep business information, availability, contact details and AI instructions accurate. You remain responsible for your products, prices, representations, bookings and communications with visitors.

Do not use Dashe for unlawful, deceptive, abusive or infringing conduct; spam; impersonation; malicious code; unauthorized access; interference with the service; or evasion of access and usage limits. Do not submit payment-card security codes, account passwords, government identification documents or other highly sensitive information unless a separate written agreement expressly supports that use. Report security concerns to our contact address; do not access another customer's data.

3. Plans, payment and trials

Your order or checkout identifies the applicable price, currency, billing interval, included features and any trial. Taxes and separately accepted charges may apply. A website visit, account signup or plugin installation by itself does not purchase a subscription or grant access to paid features.

For a recurring subscription, you authorize the applicable payment provider to collect the disclosed recurring charges until cancellation takes effect. A trial that requires a payment method converts to the disclosed paid subscription unless cancelled before its stated end. The checkout terms identify when a trial starts and what will be charged. Enterprise and manually arranged access follow the applicable written order.

Self-service billing is currently processed through Whop. Its applicable checkout, payment and dispute terms also apply; nothing here removes rights or protections the payment provider is required to honor. Keep your billing information current. An overdue or failed payment may restrict service after any applicable notice or opportunity to resolve it. We will give at least 30 days' notice of a subscription price increase; it will apply no earlier than the next renewal after that notice.

4. Cancellation and refunds

You can stop future subscription renewals through the billing-management options for your subscription. Contact us if you cannot access those options. Cancel before the next renewal to avoid that renewal charge. Unless your order states otherwise, paid access continues to the end of the paid period.

Except where required by law, promised in your order or checkout, or required under applicable payment-provider protections, fees for an already started billing period are not refundable solely because you cancel or use less than your allowance. Unused allowances do not create a cash balance or refund entitlement. Contact us about duplicate, incorrect or unauthorized charges; this does not limit a lawful payment dispute.

Removing a widget, deactivating or deleting a WordPress plugin, disconnecting a calendar, or stopping use of the service does not itself cancel billing or delete hosted records.

5. Customer information and privacy

You retain your rights in the content and information you supply. You give Dashe permission to host, transmit, display and process that information as needed to provide your configured service, support and secure it, and meet legal obligations. This permission does not transfer ownership or grant a general right to sell your customer data.

You are responsible for the notices, permissions and lawful basis required for the information your business collects or supplies, including chat context, contact details, browser recognition and optional calls. Configure the widget, page exclusions and consent controls for your website and applicable requirements. A plugin setting does not itself establish legal compliance.

Dashe's Privacy Policy explains information handling, providers, browser storage, retention and requests for access, correction or deletion. We handle information for the purposes described there and the service you configure. Each party remains responsible for its own applicable privacy duties. If a separate data-processing agreement or special contractual safeguards are required for your use, arrange those with us before supplying the affected data.

Retain any business records you need independently. Cancelling service does not instantly remove all hosted information: retention, legal obligations and backup lifecycles described in the Privacy Policy still apply. Request deletion or assistance obtaining your information through the published contact. Do not assume an export or archive feature exists unless it is offered in your plan or written agreement.

6. AI replies, calls and appointments

AI-generated content can be incomplete, inaccurate or unsuitable. Review your knowledge sources and instructions, monitor responses and arrange appropriate human oversight. Dashe does not guarantee that generated content is correct, that a lead will convert, or that it replaces professional judgment or advice. Do not rely on it to make consequential decisions about a person's legal, financial, medical or other protected interests without appropriate human review and authority.

Optional voice, video and screen sharing depend on participant actions, browser permissions and network conditions. You are responsible for what you share and any recording performed outside Dashe. The current Dashe calling implementation does not record calls. Dashe is not an emergency communications service.

Appointment availability and delivery depend on your settings, connected calendars and external services. Keep schedules current, review booking confirmations and resolve conflicts. Dashe cannot guarantee that a separate calendar change will not conflict with a booking made at the same time, or that every email or external-calendar update will arrive without delay. Your business is responsible for honoring or managing appointments with its customers.

7. Integrations and WordPress

Third-party platforms, including hosting, payment, AI, email, calendar, video and browser services, may have their own terms, permissions, outages and limits. Connect only accounts and content you are authorized to use. A third party may change or discontinue an API or feature, which can affect the integration.

The Dashe Chat WordPress plugin is distributed under the GNU General Public License version 2 or later. Rights granted by that license, and other applicable open-source licenses, remain intact. These service terms govern access to the hosted Dashe service and do not replace or restrict the plugin's GPL rights. The plugin is free to install; hosted features may require an active Dashe plan. A WordPress.org listing does not mean WordPress endorses Dashe.

8. Our software and your content

Dashe and its licensors retain their rights in the hosted software, service designs, documentation and branding, except for your content and rights separately granted under open-source licenses. You receive the service access described in your plan, not ownership of the hosted software. Do not copy or use Dashe branding in a way that suggests an unauthorized endorsement.

We do not obtain ownership of your business content, customer relationships or uploaded media. Make sure you have the rights needed to upload, crawl, display and share content through your installation.

9. Availability, changes and ending service

We aim to provide the service with reasonable care, but maintenance, security incidents, provider outages and other events may interrupt it. No specific uptime, response time, business result or support service level is promised unless agreed in writing. Features may develop over time; a description of a future feature is not a delivery commitment.

We may restrict or suspend access as reasonably necessary to address a security threat, unlawful use, material breach or unpaid charges. Where practicable and lawful, we will explain the issue and allow a reasonable opportunity to resolve it. We may end service for an unresolved material breach. If we discontinue your paid service for our convenience rather than your breach, we will give reasonable notice and refund prepaid fees attributable to the unused discontinued service period, subject to the applicable payment arrangements.

10. Warranties and responsibility

To the extent permitted by law, and except for express commitments in your written agreement and rights that cannot be excluded, the service is provided on an "as available" basis without additional implied warranties. You are responsible for choosing a service appropriate to your intended use and for your own website, systems and business decisions.

To the extent permitted by law, neither party is liable to the other under this agreement for indirect or consequential loss, including lost profits or business opportunities. Each party's total liability arising from the affected service is limited to the greater of the fees you paid or owe for that service during the 12 months before the event giving rise to the claim, or US$100.

These exclusions and limits do not apply to fraud, deliberate misconduct, gross negligence, amounts properly due for the service, or liability that applicable law does not permit to be excluded or limited. They do not remove mandatory consumer remedies or legal rights concerning personal information. A specific signed agreement may provide different limits.

11. Changes to these terms

We will publish the current terms with an effective date. For material changes affecting an existing subscription, we will give at least 30 days' notice through the account contact or service, unless an earlier change is reasonably required for legal or security reasons. Changes do not retroactively alter an existing dispute. Where consent is legally required, we will request it rather than treating publication alone as acceptance. You may cancel future renewals before a change takes effect.

12. Governing law and resolving concerns

Contact us first so we can try to resolve a concern. Subject to mandatory protections that apply to you, these terms are governed by the laws of Ontario and the federal laws of Canada applicable there, and disputes may be brought before the competent courts of Ontario, Canada. These terms do not require binding arbitration or waive rights to remedies or proceedings that cannot lawfully be waived.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in enforcing a right does not waive it. These terms, the accepted order and any applicable signed agreement describe the parties' service arrangement; no provision overrides a mandatory statutory right.

13. Contact

For service and billing questions, contact Dashe support at support@getdashe.com. For legal questions about Mossgrove Group Inc. or these terms, contact legal@getdashe.com. For privacy requests, contact privacy@getdashe.com or see the Privacy Policy. Include enough information to identify the workspace and request, but do not email your password or unnecessary sensitive information.